I recently had the pleasure of testing the new Dell DataSafe service specifically the client application, it has a very simple and usable interface. The only issue i could find is that the client assumes all machines are in the good old US of A, after a chat with the development team I was assured an update will be released soon, awesome.I look forward to testing the update and taking advantage of the full service.
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Did you ever get this resolved.
I just got a new XPS-ONE with a free datasafe account which just doesn’t work… well, it does, sort of.
The application that loads up on the pc let’s me login, and says there are files backed up.
the datasafe.com website won’t let me log in but the datasafe.co.uk website lets me login and says there are no files backed up.
Now, when Dell reset my password, I was unable to login from the PC application (could still login at .co.uk website) but, when I reset the password to what it was originally, I could login again from the application but the same behaviour occured.
I can’t even get my head round it but, if I’m judging it properly, it’s as if the data gets stored on the.com server, and the application on the pc reads those stats, and your account information is passed to the .com server whenever you log in from the pc app. However, your account is registered (somehow) as only being valid to use the UK site although the computer thinks it’s American.
This could be to do with the fact my PC was (for sme reason) shipped with a Tag no. that makes it think it’s an American machine - Dell Technical are working on getting that resolved!!!
hi, no never go this sorted. dell attempted to help me but gave up when it got a little difficult. they have not replied to my last email around 2 weeks ago. they don’t seem willing to want to fix this one.
I know that they are using swapdrive.com as their provider, dell are simply reselling a branded package. So i guess they have reached the limit of their ability to remedy this situation and are having to rely on swapdrive to care about dell customers as much as dell does themselves. could potentaily be very embarrassing for dell.